Privacy Policy
Your privacy is important to us at Clean Center Float
Information We Collect
When you reach out regarding corporate flower arrangements or gift services, we gather the information you knowingly share with us. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details during checkout, though these are processed securely through our payment partners.
For our corporate clients, we may gather additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Clean Center Float respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to keep it safe. This involves secure storage, encrypted transmissions, and restricted access to personal data inside our organization.
Secure Storage
Your personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to shield information during the exchange between your browser and our servers.
Limited Access
Access to customer data is limited to staff members who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may access, amend, erase, or limit how your data is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: around seven years for tax and accounting purposes
- Website analytics data: about two years for service improvement analysis
- Marketing preferences: until you unsubscribe or for roughly two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors engage with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings via your browser preferences. Note that turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy only covers Clean Center Float and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
Please take a moment to review this policy occasionally to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Clean Center Float Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.